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When a cyber security breach hits your company, you need a detailed understanding of the situation, so you can take control and respond swiftly and effectively to protect your business.

Our incident response professionals are ready to aid as soon as possible, with the technology to support remote and on-site investigations.

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What is Incident Response?

Incident Response is the process and methodology used to prepare, detect, contain, and recover from a cyber security breach.

Whether you require immediate assistance or long-term support to improve your organisation’s Cyber incident response capability, our specialists are available to assist throughout the entire incident lifecycle.

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Cyber Security Simplified

Our services are built to be cost-effective while maximising risk reduction. All of our consultancy and managed solutions provide actionable results that protect your business from opportunistic to advanced persistent threats.


of businesses have staff using personal devices for work


of businesses have performed an audit of cyber security vulnerabilities


of businesses say that cyber security is a high priority for their directors or senior managers

Benefits of CSIQ's Incident Response Services:

Minimise Reputational Damage

A clear understanding of your GDPR responsibilities

Maintain Customer Trust

Priority Based Response Methodologies

Why us?

We have the expertise required to handle cyber incidents of all types, including:

  • Ransomware Attacks
  • Business Email Compromise (BEC)
  • Insider Threats
  • Account Takeover
  • Advanced Persistent Threats (APT)
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Flexible Pre-Pay Contract

With our Pre-Pay Contract, you can save 25% and get faster Incident Response.


Strategic Onboarding

Our Pre-Pay support contract with onboarding enables us to capture the necessary information to respond to incidents rapidly.

Our onboarding process reviews the following;

  • Identify business-critical assets and services
  • The threats which could affect critical assets and services
  • Understand the current security controls in place
  • Determine likely business impact associated with a possible cyber security incident
  • Identify incident response points of contact and escalation procedures

Our Incident Response Methodology

We cover all bases during our incident response services, so we provide a range of steps to help with your security breaches.

Our process includes:

Journey to effective Incident Resolution

Non-Disclosure Agreements
Define Scope
Respond to Incident
Present Findings
Feedback & Evaluation
Post engagement support

Incident Response


With a Pre-Pay support contract in place, we can manage security incidents, whatever the scale.

We can assist you in making informed decisions at every stage. Our incident response and forensics experts have the knowledge and expertise to investigate cyber occurrences of any sort, complexity, or severity.

To learn more about our pre-pay contract, visit our Pre-Pay Contract page.

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Our Accreditations & Memberships

We are proud of our industry recognised certifications in Cyber Security and Service Delivery

CSIQ NCSC Assured Service Provider Cyber Advisor
Cyber Essentials Plus Certification Body
IASME Governance Certification Body
CSIQ IASME Cyber Baseline Certification Body
ISACA Professional Members
Ecologi - Climate Positive Workforce


What is Cyber Incident Response?

Cyber Incident Response is the structured and organised approach to resolving a security breach or cyberattack.

What is a Cyber Security Incident Response Team (CSIRT?)

A Cyber Security Incident Response Team (CSIRT) is the combined resources used to respond to a cyber security incident. The team typically consists of one or more technical responders, a team leader, and a communications lead.

What is a Cyber Incident Response Plan?

A company creates a Cyber Security Incident Response Plan in preparation for a cyber security incident. If an Incident response plan is activated, the processes and actions in the plan will typically be invoked by the Incident Response team. CSIQ Recommends testing your Incident Response plan at least once a year to ensure your processes are up to date and work should the worst happen.

What are the 6 steps of Incident Response?

  • Preparation
  • Identification
  • Containment
  • Eradication
  • Recovery
  • Lessons Learned

What is a Cyber Security Incident?

A Cyber Security Incident is any event that results in unauthorised access or impacts to integrity and availability of a system.

How much does Incident Response Cost?

The scope, complexity, and recovery efforts of cyber security disasters will inevitably vary. CSIQ will perform an initial triage in order to thoroughly assess the scope of the event.

Our mature methodology will allow us to set expectations throughout the incident’s lifecycle while keeping you informed at each stage.

Customers who are already using our Pre-Pay contract will benefit from rapid response and a 25% discount on consultancy rates.

What other acronyms are there for Incident Response?

  • CSIRT – Computer Security Incident Response Team
  • CIRC – Computer Incident Response Capability
  • CIRT – Computer Incident Response Team
  • IRC – Incident Response Centre or Incident Response Capability
  • IRT – Incident Response Team
  • SERT – Security Emergency Response Team
  • SIRT – Security Incident Response Team

Have a question for us about our services?

Send us an enquiry to get a rapid response from a cybersecurity expert.

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